Hassle-Free Returns
Last updated: May 2026
30-Day Money-Back Guarantee
We offer a full 30-day return window from the date of delivery. If you are not completely satisfied with your LumiGlide Blackout blind for any reason, contact us and we will arrange a full refund.
Eligibility
To be eligible for a return, items must be in their original condition and packaging. Standard-size blinds may be returned in any condition within 30 days. Custom-sized orders are only eligible for return if the item is defective or damaged upon arrival.
How to Start a Return
Email hello@lumiglide.com with your order number and reason for return. Our team will respond within 1–2 business days with a prepaid return label and instructions. Do not send items back without contacting us first.
Refund Processing
Once we receive and inspect your return, your refund will be processed within 5–7 business days. Refunds are issued to your original payment method. You will receive an email confirmation once your refund has been initiated.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will send a replacement at no cost or issue a full refund — whichever you prefer.
Exchanges
We do not process direct exchanges. If you need a different size or colour, please return your original item for a refund and place a new order.